How to Change or cancel Australia Post Hold Mail or Redirect Mail

If you want to amend your service, just download the alter or cancel form and take it to a Post Office. We’ll take care of the rest Alter or cancel your service

Changing or cancelling your service is easy:

Make sure you take with you a copy of your original application and receipt, as well as sufficient proof of identity.

Extend your service

You can extend your personal or business service online or at any Post Office. Find out how to extend your service

Make a change when you’re away

To keep your information safe, we only let the person who lodged the original application submit the Alter or Cancel form (516kb).

If you’re overseas or can’t get to a Post Office, you can provide written authority to have someone lodge the form on your behalf.

Add or remove names

Any person can add or remove their own name or that of a dependant aged under 18 years (if they have the necessary authority).

Simply complete an Alter or Cancel form (516kb) (2 copies if you have downloaded the form from this site) and lodge it in person at any Post Office.

Change your redirection address

If you’d like to change your Mail Redirection service to a different address, you’ll need to cancel your existing service, lodge a new application and pay any cancellation fees.

Refunds and cancellation fees

If you decide to cancel your Mail Redirection or Mail Holding service, you may be entitled to a refund.

To cancel your service, you will need to complete an Alter or Cancel form (516kb) and lodge it in person at any Post Office.

Cancellation fees may apply (see the tables below).

Personal mail

Service type Period cancelled Refund
Mail Redirection First month Nil for the first month of service
Subsequent months $5.70 per unused whole month
Mail Holding First week Nil for the first week of service
Subsequent weeks $4.55 per unused whole week

Government or business mail

Service type Period cancelled Refund
Mail Redirection First month Nil for the first month of service
Subsequent months $34.35 per unused whole month
Mail Holding First month Nil for the first month of service
Subsequent months $34.35 per unused whole month

Concessional rate mail

Service type Period cancelled Refund
Mail Redirection First month Nil for the first month of service
Subsequent months $3.45 per unused whole month
Mail Holding First week Nil for the first week of service
Subsequent weeks $2.80 per unused whole weeks

International refunds and cancellations

Personal mail

Months Cancellation fee Refund amount
1 month $15.50 Postage on unused whole months left of the service, minus cancellation fee.
3 months $29.20 Postage on unused whole months left of the service, minus cancellation fee.
6 months $42.35 Postage on unused whole months left of the service, minus cancellation fee.
12 months $77.85 Postage on unused whole months left of the service, minus cancellation fee.

Government or business mail

Months Cancellation fee Refund amount
1 month $49.25 Postage on unused whole months left of the service, minus cancellation fee.
3 months $132.80 Postage on unused whole months left of the service, minus cancellation fee.
6 months $250.70 Postage on unused whole months left of the service, minus cancellation fee.
12 months $467.10 Postage on unused whole months left of the service, minus cancellation fee.

Concessional rate mail

Months Cancellation fee Refund amount
1 month $9.30 Postage on unused whole months left of the service, minus cancellation fee.
3 months $17.50 Postage on unused whole months left of the service, minus cancellation fee.
6 months $25.45 Postage on unused whole months left of the service, minus cancellation fee.
12 months $46.70 Postage on unused whole months left of the service, minus cancellation fee.

Frequently asked questions

I have placed my mail on hold. Can I collect it early?

Any mail you have placed on hold will be delivered the next business day after the end date you nominated on your original application.

To collect your mail earlier than expected, please fill out an Alter or Cancel form and lodge it in person at any post office along with suitable proof of identity. This is to ensure the security of your mail. Please allow three business days for any requested service changes to come into effect.

When cancelling your service, you may be eligible for a refund, or cancellation fees may apply. See refund tables under alterations or cancellations.

How do I change, or cancel, my existing Mail Redirection or Mail Hold service?

 Find out everything you need to know about making alterations or cancellations to your Mail Redirection or Mail Hold service.

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